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Terms and Conditions

The Principles

  • Mediation is voluntary. You come because you want to try to reach resolution of issues in dispute, but you have the right to end the mediation if you wish. The mediator also retains the right to end the mediation if he or she judges that it would be appropriate or helpful to do so. In appropriate cases and with the agreement of both parties, the mediator may seek the assistance of a co-mediator, or anchor mediator.
  • The mediator is impartial and will seek to help both parties equally.
  • The mediator does not make judgements or express opinions about who may be right or wrong and does not take sides.
  • The mediator helps you to reach your own decisions about your futures.
  • The mediator will provide legal and financial information in a neutral way to help you understand the options available to you. We do not provide advice on your “best interests” and the choices and decisions are yours.
  • All conversations taking place in the mediation are confidential to the mediation process.
  • All information relating to the mediation, including correspondence from either of you will be shared openly with you both. The only exception to this is an address or telephone number which either of you wishes to keep confidential.

The Process

Where relevant we ask you both to provide complete and accurate disclosure of all your financial circumstances, with supporting documents. We do not verify the completeness and accuracy of the information provided but you will be asked to sign and date a statement confirming you have made full disclosure. If it later emerges that full disclosure has not been made, any agreement based on incomplete information can be set aside and the issues re-opened.

Your financial information is provided on an open basis, which means that it is available to your legal advisers and can be referred to in Court, either in support of an application made with your joint consent or in contested proceedings. This avoids any need for the information to be provided twice.

The actual discussions about possible terms of settlement are understood to be legally privileged. This means that your discussions about the issues between you and proposals for settlement cannot be referred to in Court unless you both agree. But if you have been referred to mediation by the Court you may be asked to agree to waive this legal privilege, so that the

Court can be informed of any proposals for settlement.

You each agree not to call the mediator(s) to give evidence in Court.

If requested mediators will draw up written summaries of your proposals for settlement (legally privileged) and “open” summaries of your finances. These summaries help each of you to obtain independent legal advice before entering into a legally binding agreement.


Mediators have a professional duty of confidentiality with exceptions:

Where any person (particularly a child) is at risk of serious harm we have a duty to contact the appropriate authorities.

Where we are required to make disclosure to the appropriate government authority under the Proceeds of Crime Act 2002 and/or relevant money laundering regulations. We may also be under a linked obligation to make such disclosure without informing you and may have to discontinue the mediation without further notice.

Exceptionally, we may disclose personal data in connection with the alleged or established commission of an unlawful act.

We are “processors” of personal data for the purposes of the Data Protection Act 1998. You consent to our processing your personal data for the purposes of this Agreement to Mediate. You understand that this includes our retaining and storing your personal data for as long as is necessary in connection with this Agreement. We may retain data for research and statistical purposes but on the understanding that if used it has been stripped of all features from which you could be personally identified.

Our practice’s quality assurance standards require us monitor our mediation files. Periodically, our practice supervisors and / or the Legal Aid Agency may have sight of files, but access is strictly controlled and on similar confidential basis.


We have been advised of the prevailing charging rates and understand that payment is due at each session. Payment is by cash, credit or debit card or Paypal. Where Legal Aid is available, information about this has been provided.

Concerns and Complaints

Our practice is governed by the Family Mediation Council Mediators and mediations are conducted in accordance with the Family Mediation Association’s Code of Practice. We have a complaints procedure, a copy of which may be obtained from your mediator in the first instance.

We shall do our best to help you both. We ask you to show your integrity and commitment to the mediation process and to co-operate as fully as possible in looking for workable solutions.